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Member Testimonials

Notes From Our Members

Notes From Our Members

We’re so proud that many of our members have taken the time to share how they feel about us. We thought you might also like to see what they have to say.

Comments & Feedback
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D. P.

Really awesome team! From manager to teller, I feel taken care of.

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Charlie R.

They went above and beyond to explain everything to me. Thanks!

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CMV V.

We love our Launch Credit Union on Babcock in Melbourne . The staff is always happy and helpful!! We love seeing them every Friday 😁😁

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Bonni M.

Awesome bank. Friendly staff. They went above and beyond in helping with setting up accounts and online banking. Highly recommend.

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Barbara B.

I'm so happy I went with Launch Credit Union for my loan, Valerie went above and beyond to get me approved. I have been trying for years and within 24 hours Valerie had me in my dream boat. The best day ever! Valerie is an amazing person not only did she make my dream come true she is also very nice, professional, and made it so easy. Serena is also very nice and helpful. Because of these two amazing lady's I am a very happy member of Launch.

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Jeff K.

I've been banking with this bank for the better half of 6 years now, and I have had nothing but good experiences with this location. Their staff is amazingly helpful and polite, their managers are quick to help dispute any issues, their tellers are among some of the friendliest people in customer service that I’ve met, and they don't hesitate to help support small local businesses!

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Russell M.

Have been banking with this branch for a few years now. I have to say that everyone I have ever dealt with here has been a complete pleasure and have gone out of their way to help with anything. The last two times my fiancee and I have had to apply for loans Melanie has helped us. She's so nice and always willing to explain anything you have questions about. I will continue to bank with this branch as long as I live in the area.

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Jen B.

Valerie, Member Services Representative, was fantastic today helping me open a new savings and checking account. Courteous, professional, and friendly as well as very knowledgeable. Made it fun and easy!

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Kailee D.

Launch tellers work well to answer any questions you have in the most detailed manner. Everyone was helpful from the moment I decided I wanted to open an account. I felt like I was getting great professional advice with the comfort of feeling like “family”. Starting a membership here was a breeze, I had the option to sign up online but decided to go in the office to ask some questions. They were able to set up an appointment that day at a time that worked well for me. I was in and out with a full understanding of how my accounts worked excitedly to grow my membership.

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Lynda C.

Kaitlin was phenomenal and so patient with me and all of my inquiries. Thank you so much for having her here to assist me.

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Kay G.

Best customer service around!!!

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Bob L.

This branch goes out of its way to take the time needed to solve any problem and make you feel comfortable about the process in the meantime.

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RuthAnn S.

So helpful! They worked with me so well and I’ve very grateful.

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Gloria S.

Went above and beyond my last two visits. Great customer service and ensured all my needs were met and exceeded!

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Scott S.

They always go above and beyond when helping their customers.

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Sarah M.

Everyone in the office is very helpful and the sweetest employees in town! Very clean even inside the restroom!

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Eric T.

I love banking here. They will help you fix your credit instead of hurting it. Their employees are very helpful & nice.

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Jacee M.

They are organized and make good of your time. Meaning they realize your time is valuable and they don't waste it waiting. They show concern to make sure they give you the best service.

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Sandra R.

Wonderful since 2013. They know me by my name. Family type of Credit Union. Always there to help.

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Lakesia M.

Awesome branch manager and staff! Very friendly and genuinely concerned!

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Jeff K.

I've been banking with this bank for the better half of 6 years now, and I have had nothing but good experiences with this location. Their staff is amazingly helpful and polite, their managers are quick to help dispute any issues, their tellers are among some of the friendliest people in customer service that I’ve met, and they don't hesitate to help support small local businesses!

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Tracy C.

Very patient, understanding.

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Ty L.

I’m excited to be using a credit union after having a normal bank for so long. My dad referred me to launch because they are zero cost and have reasonable loan policies. When I can in I was greater by the branch manager Stephanie who helped me get started and armed me with valuable knowledge.

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Carlene K.

Launch Credit Union is everything a bank should be and more. They have a very good team of professional, kind, and great customer service staff. Everyone there is so welcoming and they really make you feel like an important person. After being with Launch for years now, I feel like I receive VIP service. You just don’t get that kind of personal touch or customer service when banking at local banks. I appreciate all the staff and look forward to many more years at this Launch Credit Union banking.

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Kailee D.

Launch tellers work well to answer any questions you have in the most detailed manner. Everyone was helpful from the moment I decided I wanted to open an account. I felt like I was getting great professional advice with the comfort of feeling like “family”. Starting a membership here was a breeze, I had the option to sign up online but decided to go in the office to ask some questions. They were able to set up an appointment that day at a time that worked well for me. I was in and out with a full understanding of how my accounts worked. Excited to grow my membership.

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Duriel J.

Excellent service. Julia and Bryanna were very knowledgeable and professional. Helped me set up multiple accounts. A+

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Kay G.

Best customer service around!!!

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Bob L.

This branch goes out of its way to take the time needed to solve any problem and make you feel comfortable about the process in the meantime.

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Bob N.

Fast and very professional.

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Tamia J.

I Just set up an account and the person who helped me explained everything in great detail. Which was very helpful because I’m so young and she explained how all the programs work and she explained how I can get my credit up and she was very helpful. The line wasn’t long and it was a very speedy process. This is a great bank for young adults who are just starting out and need to set up bank accounts.

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RuthAnn S.

So helpful. They worked with me so well and I’ve very grateful.

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Valerie W.

This is my first time doing business with Launch & Mrs. Connie Chiles made the experience so pleasant & pain free. I will most definitely recommend this CU & this branch in particular to my family & friends!

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J L

The staff at the Rockledge branch of Launch Credit Union are consummate professionals. Two staff members (Connie and Karen) assisted me in the completion of a financial project and did so with discretion and professionalism. Thank you both for your help.

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Chelsea R.

Orange City is a great branch! The staff is always incredibly helpful and kind. Anytime I have ever had any questions or concerns my emails are responded to in a timely manner and or I receive a phone call. Very refreshing for a bank to have such friendly staff who genuinely take their time to help. 10/10 would recommend!

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Kara K.

Went through the drive thru to deposit some cash that I had on hand and the woman was very friendly and helpful. She said, “hey Kara, how are you?” After she completed the transaction, she asked if there was anything else she could help me with today. She was also very quick and efficient. Each time I go there, I’m in and out which is awesome being a single, working mama. 🙂

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Chris M.

For 10 years Launch Credit Union has gone above and beyond for me and my family whenever we have any financial needs. Thank you so much Launch!

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Shaun O.

Amazing staff in Orange City! From the branch manager Adria Symons, to the employees like Lacey Carter, I always get treated like my concerns matter to them. They are diligent in resolving any issues that come up. I'm never changing banks!

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Nils W.

We refinanced our vehicle with Launch and saved money. Our older vehicle we refinanced and added an extended warranty and were able to lower our interest rate as well as the monthly payment, Very pleased with everything.

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Barbara B.

I'm so happy I went with Launch Credit Union for my loan, Valerie went above and beyond to get me approved. I have been trying for years and within 24 hours Valerie had me in my dream boat. The best day ever! Valerie is an amazing person not only has she made my dream come true she is also very nice, professional, and made it so easy. Serena is also very nice and helpful. Because of these two amazing lady's I am a very happy member of Launch.

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Mike L.

Adria was very helpful today. She answered all my questions and the process was quick. She made me feel like I made the right choice with Launch.

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Betsy

We refinanced our home with Launch CU and they did a fabulous job of working with us! We received a “refund” escrow check from our old bank and I didn’t believe I could actually keep it. Went to the Rockledge branch and Connie was VERY helpful in checking with the mortgage dept to see if I could really keep the money or if I needed to deposit it in my escrow account. Connie made my day when she told me I could keep the money! Launch CU not only saved us money with the refi but customer service all around was fantastic! Launch helped us go beyond!

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Ben P.

Valerie was over the top helpful. Professional, courteous, easy to understand and. Joy to work with. It’s all in the way she first answered the phone and responded to my questions. If not for her courteous endearing attitude I would have taken my business elsewhere.

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Carol H.

Julia was very professional and helpful with everything that I needed to take of, I'm very pleased, she went above and beyond. Thanks Julia.

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Jason S.

Great team at the Palm Bay Branch from the tellers to the member services to the management. I know I can go in and get any of my requests completed in a timely manner. Thank you Launch!

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Joe Z.

The employees of this branch go above and beyond in their interactions with me as a customer. They always help me achieve my banking transactions and I appreciate all of them.

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Guzman C.

We had and appointment with the bank, Lacey was able to get our issue resolved for us in less than ten minutes. She had an amazing personality and made us feel welcomed and appreciated. Thank you Lacey!!  

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Luann S.

My representative Connie was amazing! She was super knowledgeable and extremely helpful! Thank you!  

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Natalie S.

We discovered Launch on line and thought we would give it a try for our HELOC loan. We were shocked at how easy the process was. Elizabeth Leever, our Mortgage Processor, and Amber Carter, our Closer, walked us through each step of the process quickly and efficiently. When it was time to sign our documents they sent us to a branch close to our location and we met with Connie Chiles. She too was so helpful, professional and skilled in her knowledge of what we needed and what we may need in the future to make our life easier. Our hats are off to these 3 women and their expert care shown to us!

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Sherri B.

The in-person level of customer service at this branch was remarkable! While so many other credit unions are moving to totally automated systems in banking and loan services, Launch still provides in-person, face-to-face contact to assist with transactions. We appreciate the professional service we received in setting up our new accounts and loans.

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Michael M.

Excellent experience every time I go there!  

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Atley W.

Costumer service was excellent!!! Got all the questions I had answered. I felt very welcomed there. ☺️  

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Allyson N.

Not only are their products & services excellent, but the staff at Launch FCU always exceeds my expectations!  

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B. N.

Great loan rates and always empty and ready to help you. Drive-thru always empty.  

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Benjiman M.

I love Launch Credit Union. The staff is always very friendly and the fees are way better than other banks.  

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Chris O.

Best bank, they helped me refinance my car. Very nice and friendly staff.  

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Judie D.

I have been a Launch CU member since 1992 and they have always exceeded my expectations. Not one bad word or experience. Have used branches from Titusville to Palm Bay through the years. I don't often recommend services or brands, but I would highly recommend Launch CU.

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Josh S.

Outstanding service!

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Lisa K.

I absolutely love this bank so much. Everyone here is so sweet, kind, caring and friendly. They all go above and beyond for whatever you need.

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Tonya M.

Why in the heck did I wait so long to join this CU? Recently, applied for an auto loan without being a member. My auto loan was approved and I joined the CU within a day. Pretty painless process with the option to refi my auto loan. Thanks a million to this branch and my loan officer in MI. You have a customer for life.

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Jack N.

Friendly and courteous personnel. Handle all needs professionally.  

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Angela G.

Great fast service I would recommend it to family and friends. Great people working there.  

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William S.

This Launch office is always extremely professional, helpful and friendly when l stop in. It's a pleasure to walk through the doors, be greeted like an old friend and have the staff ready to help in any way possible. Not to denigrate the large banks, but doing business with Launch Credit Union is an entirely different and better experience. Thank you Launch!  

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Chad K.

Every time I have visited this branch the customer service is far beyond any other place I have done business. I truly feel like I am treated as a person and not just a number. I look forward to doing future business with LAUNCH. I would suggest if you are looking to be treated like a TRUE person visit your local branch. Thank you.

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Betsy

We refinanced our home with Launch CU and they did a fabulous job of working with us! We received a “refund” escrow check from our old bank and I didn’t believe I could actually keep it. Went to the Rockledge branch and Connie was VERY helpful in checking with the mortgage dept to see if I could really keep the money or if I needed to deposit in my escrow account. Connie made my day when she told me I could keep the money! Launch CU not only saved us money with the refi but customer service all around was fantastic! Launch helped us go beyond!

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Barbara B.

I'm so happy I went with Launch Credit Union for my loan, Valerie went above and beyond to get me approved. I have been trying for years and within 24 hours Valerie had me in my dream boat. The best day ever! Valerie is an amazing person not only she made my dream come true she is also very nice, professional, and made it so easy. Serena is also very nice and helpful. Because of these two amazing lady's I am a very happy member of Launch.

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Bob C.

Madison at the Merritt Island Launch branch worked with us in refinancing an auto loan. She was able to get us a lower payment than we were looking for and switch things around to make it easy for us to make the monthly payments electronically. She was pleasant, professional, and even answered questions about home loans while we were doing the paperwork. Great experience, highly recommend.  

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Mocha W.

Valerie C. was very efficient, kind, funny, and helpful with helping me create my first checking account! She made me feel very welcomed and she was patient with me. Thanks, Valerie!

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Paul L.

Serena was very helpful answering my questions, professional while processing my new accounts and of course the free gifts and gift card are greatly appreciated!!

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Colleen H.

Financed our new car with Launch. Julia was attentive and knowledgeable, wonderful to work with!  

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Michelle H.

We have been customers of Launch for years. We always have a great experience every time we need to go into the branch or anytime we contact the branch via phone. The customer service is great! We have had the greatest customer service experience with Ashley at the Titusville branch. She always goes above and beyond to help us out and to help us make wise financial decisions for our family. She is always available to help and answer any questions we may have.  

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Christopher B.

I had the pleasure of dealing with Ashley Brackin, she was extremely helpful and great with explaining everything. Excited to have them on my team now!  

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Cindy S.

Kayla was very helpful. She helped me with my loan and answered all my questions. She was very professional and knowledgeable about the programs offered.  

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Stefanie G.

Love this bank, they are always helpful and amazing.  

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Charles S.

Connie Chiles from LCU in Rockledge did a awesome job helping me. I would refer anyone to her.

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Gina F.

Dawn was an absolute dream to work with to get our both car loans over to Launch. She explained everything and was very helpful and the process was quick and easy! We will always go to our favorite Credit Union for all of our financial needs and advice.  

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Jody H.

Dontay at the Port St. John branch was extremely helpful, kind and patient assisting my elderly father with opening a new account. We even had quite a few laughs with him! I highly recommend banking at Launch as every staff member we've encountered are always cheerful and go the extra mile to ensure things go smoothly for you. Well done, Launch!  

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Scott P.

Caitlin the Branch Manager goes above and beyond normal required duties to assist customers in every way possible. I had an incident where I was out of town and required a bank letter and she promptly drafted and emailed a copy on my behalf to rectify a problem I was having (personally) non bank related! They have been excellent and have always taken the time to help me when I needed extra help above and beyond normal account holder items! Great Job Launch Deland!  

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Nancy E.

I always have wonderful service at this branch! I have been banking here for years and always get help when I need it! Very satisfied!  

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Mike L.

Super sweet and caring. They took care of me and I was out of there in less than 30 minutes from walking in to walking out  

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William S.

This Launch office was extremely professional, helpful and friendly when l decided to join and apply for a personal loan. Everyone, especially Kristen, was attentive to my needs and exceeded my expectations. I am very glad indeed that l chose to join Launch, and this office in particular has made it a great experience. Thank you Launch!  

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Joseph O.

Stephanie was an amazing representative of Launch, I recommend them to anyone looking to join a credit union!  

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Mary B.

The bank employees handled everything with care. We were taken care of with respect and our needs were met. Thank you guys again.  

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Tom J.

I can't say enough about the customer service. Stephanie was proactive in helping me get set up and the team went above for me. I'm really happy with the interest rates and savings account but it's really the service that blew me away.  

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Eric M.

I am a new customer, but they have been the best in helping me set up a new account & information transfer. Everyone is polite and very quick to listen. Best bank I've had so far, thank you again.  

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David S.

I had an excellent experience at Launch. I was attended to by Sarah. She was friendly, helpful and very well informed. I started a Savings and Holiday account with them and I am happy I did.  

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Cora H.

Branch representatives always professional, polite and courteous. Lory was my representative today and was awesome!  

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Austin S.

Excellent staff here who I deal with on a daily basis in my management position. Always helpful, always friendly and sure to inform me of all their current promotions and offerings.  

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Kelly A.

I love my Rockledge branch! Everyone there is super helpful and very professional! I dealt with Karen on my last visit and she’s always patient and knowledgeable! Thanks Rockledge branch! I appreciate you!  

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George H.

Been a happy member of the Launch Credit Union for over 21 years (even when it was the KSC Federal Credit Union). Excellent professional service geared toward customer satisfaction. Used LCU for three car loans over the years and had excellent interest rates and very affordable monthly payments. Friendly website that allows easy and straightforward online banking. Great bank for all my needs. Today Kayla expedited a wire transfer for me with a happy smiling face. Thank you LCU for all the great service during those 20 years.  

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Nick G.

Setting up an account was easy and the staff is very friendly and helpful, highly recommend  

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Dreyvin C.

Aliyah was more than amazing working with. Outstanding attitude, work ethic and over all very professional.

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Ashley H.

Love this Launch branch! They are a big supporter for our school and always willing to help out and support our students! Amazing community engagement.. Friendly, knowledgeable and easy to work with!

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Joe Z.

The employees of this branch go above and beyond in their interactions with me as a customer. They always help me achieve my banking transactions and I appreciate all of them .

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John R.

Great bank! They’ve helped us with several different things and were always very helpful, knowledgeable, and pleasant.

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Rebecca R.

Leslie was able to help me refinance my car, and ended up getting me a lower interest rate then I expected. Amazing customer service throughout my whole experience. Very pleased with how smooth she made the process for me.

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Paul D.

The professionals at Launch Credit Union do whatever it takes to assist the customers. Always satisfied, and I’m almost a 20 year member! The Cape Canaveral Space Force team is always GO for financial success!

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Sherri B.

The in-person level of customer service at this branch was remarkable! While so many other credit unions are moving to totally automated systems in banking and loan services, Launch still provides in-person, face-to-face contact to assist with transactions. We appreciate the professional service we received in setting up our new accounts and loans.

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Sherry M.

They were prompt to assist me and help me with my needs. I would recommend Launch Credit Union to anyone. And I have been with them since they were Kennedy Space Credit Union.

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Sheree R.

We were greeted warmly by Melinda as she walked us to her desk. Melinda is very knowledgeable about everything Launch has to offer. Even though I have always had great service at this location, Melinda extended her help in many ways showing us the best offer for our banking needs. Her branch manager was also very helpful and delightful as well. I've been a member over 23 years and I'm very happy there.

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Jason K.

Teresa is definitely an asset to Launch Credit Union! She was quick, courteous, and professional. She was also fun to deal with. She made suggestions as a notary so that it was done correctly and completed accurately. Will definitely be back to see her again and I look forward to it.

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Rocky H.

Angela did the finance on the truck I purchased last August, she went out of her way to ensure I was satisfied. She is currently working on the finance for my new truck. Angela, Kendy, and Lori are so polite and helpful I literally drive out there on my Friday off if I have banking to do. They all go above and beyond for their customers. They are the nicest employees of any branch I’ve been to. These ladies are the reason I will never bank anywhere else. Thank you.

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Don H.

Thank you, we were very happy how smooth everything went. Everyone I spoke with was so helpful and able to answer any questions at anytime. We will recommend Launch to all our friends for any of their banking needs. Thanks again!  

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Steve

Kristin and Gina are great, and everyone was very easy to reach and answer all of our questions and needs. I have forgotten who first helped me (sorry) fill out the loan application in the office but from meeting her to closing It could have not gone any better. Please pass along my thanks to everyone. Thank you again!

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Keith C.

The staff of Launch did a great job for me throughout the entire process (of my home refinance.)   (Launch was) supportive and did everything they could to keep things moving while having to deal with the government shutdown, which was an unpredictable complicating factor.  A special nod to Jennifer Honaker. I really admired her patience, and her guidance.  Thank you, again, for your help and flexibility, Monique.  

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Loretta. D – Titusville

In November 2018 I received approval for a mortgage loan with your credit union. Please thank the incredible mortgage team members, Teresa Erhart, Real Estate Lending Manager, Tiffany Johnson who assisted Teresa and Jennifer Honaker, Senior Mortgage Processor who were instrumental in processing all necessary documents and meeting the closing date I requested to purchase a condo in Melbourne. They did an incredible job and, in my opinion, went above and beyond to meet all the necessary deadlines despite the fact it was a short time frame due to the upcoming Christmas and New Year's holidays and several unusual situations which had to be resolved before closing on December 31, 2018.  I always felt as though I was their number one priority and they were personally concerned about my well-being during the whole process.

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Charlene H.

I just wanted to share with you a little information that I’m positive you are already aware of. However if by chance you’ve somehow been kept in the dark;  I wanted to let you know about the rare and priceless jewel that Launch Credit Union employs. Have you ever had someone tell you that the thought of Jennifer Honaker NOT handling their mortgage made them cringe inside? Well, that’s how I felt the day she told me that my application would be assigned to her or possibly someone else. As you can imagine I was filled with instant joy a few days later when she told me my file was assigned to her!  I have worked with her individually and with clients that I've referred to her over the past three or four years and each time she delivers the exact same wonderful service! It is because of her that I continue to do my personal lending business with Launch and why I continue to refer mortgage business to Launch!  She is amazingly patient, courteous, kind and professional! I appreciate all that she has done for me, as well as all she has done in the past to help clients that I could not. She is truly an asset to Launch Credit Union! She’s definitely a rare jewel that I feel fortunate to have had help me with my two mortgages.   Thanks to her and your staff I can honestly say my purchase and my refinance were both efficiently handled!   Kindest Regards,

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Robert D.

Thank you very much for taking the time to help me every time I have been there.. Your help and concern is what makes me know that you care about the people you serve.. Have a blessed and happy upcoming year as you have served us this year.

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Stephen & Amanda

Thank you very much!  We are very pleased with our home buying experience - thanks in large part to Launch, and in particular, Mary Jane.  From our first meeting with her at the beginning of the process, to the closing, she was an absolute pleasure to work with. She is knowledgeable, helpful, very welcoming, and demonstrates sincere care about her clients.  We are grateful for the efforts of all at Launch for making our first home buying experience a breeze.   

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Bill

Thanks to you all. The (Mortgage Department) staff was incredibly helpful as is everyone I have ever dealt with at Launch. I appreciate you folks!

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Bill E.

You guys were great and all of the agents and the closing agent were very impressed with Launch - Thank you

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Sharonda B.

Thank you for all your assistance (hard work) and providing us timely information to make a sound decision.  You have a great personality and have the customer's best interest in mind!  In a nutshell, you want what is best for the customer!  

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Karl & Loreta S.

You guys are rock stars in my book!  Thank you for your professionalism and guidance while we purchased our new home.  From my family to all of yours  HAPPY HOLIDAYS AND MERRY CHRISTMAS!    

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James A.

I just wanted to thank you and Mary Jane again for all the help! The closing went smoothly and we are now getting the house ready for us to move into next week.  Just want to let you know the title company was very impressed with how well Launch did and how easy it was to work with you. We also appreciate the fact we save not only the $350, but also the $850 you normally get charged if you go through a bank.  Thanks again for everything!  

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Marian H.

It was fantastic.  Jennifer worked up the numbers.  The savings is fantastic.  Putting both mortgages together is saving us $1,454.00 a month, which is unbelievable!  I'm just so thrilled and thankful.

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Rosalie R.

Noha went beyond my expectations in all ways.

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David P.

You were great in helping us through the process (of financing our home).  You were quick with any response to our questions, very easy to talk to and we felt very at ease dealing with you. I rate you all "A"s in everything.  I look forward to seeing you when I go inside to do my banking business at Launch and I will  always say "hey".

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Arvin W.

10+ years ago, I opened a checking and savings at your South Daytona location.  My credit was poor, very little savings and (to put it mildly) I wasn't that great at managing money.  One of your loan officers helped me get a low balance credit card, and I began trying to improve my money management and credit score. Today, my credit score is almost 800 and in part because of the opportunities you have given me, I've been able to buy homes and live a better life.  Thank you for helping people like me improve their quality of life. I've always had a good experience at the South Daytona location.  Sometimes, I wouldn't have actually stepped foot in the door for a year, and yet when I did, the manager and staff called me by name. That is incredibly impressive, especially in an era when people change jobs so often; it seems many of your staff stay for many years. Their knowledge and support are invaluable to your customers. Keep up the good work and don't forget to reward those who do such a great job for your credit union; people like Susan Thomas.

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Jennifer S.

I had the best experience getting my home loan and closing. Any company I worked with, including the Insurance company mentioned how easy it is to work with Launch. Even the title company was was bragging on how much they love the relatively short stack of closing documents from Launch CU. My loan officer, Jennifer helped make the process so easy. Thank you Launch CU!

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J.D.

Tracy E Mulligan is a true professional with a heart for her clients. I have dealt with others in the past and they all act like they are doing you a favor, but she is the other way around! I will never deal with anyone else. She will be highly recommended to all my friends, neighbors, family, and acquaintances. She answers the phone too! A++ Thank you Tracy!

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R.K.

Tracy is one of the most meticulous and organized individuals you will ever meet. My refinancing was completed in a timely manner, and Tracy was such a pleasant person to work with. I appreciated her professionalism and her consistency with keeping me in the loop. Launch is fortunate to have such a knowledgeable individual handling their mortgages. Thank you, Tracy!

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M.

Jennifer was quick to reply and made sure we had everything completed with time to spare before closing. I will recommend to anyone I know looking to buy a house.

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L.

Jennifer is amazing she keep you in form the whole process and it went so fast!!!! I was extremely pleased and thankful! She kept too well informed as well as suggested other option that would best suit your needs. Her user friendly approach was just great! You will love doing business with Jennifer and Launch Credit Union!

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Robin M.

Jennifer was very professional and accommodating, especially working around my work schedule. The process of obtaining my loan was quick and easy thanks to her.

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R. M.

Ms. Jennifer Honaker, Mortgage Specialist, worked diligently and steadily on our application, despite some problems that we had.  She explained expertly the questions that we asked, all the while expressing respect, courtesy, and politeness amid sincere friendliness, supported by confident professionalism.  Please consider recognizing Ms. Honaker’s contribution to our customer satisfaction.  She reflects superbly on Launch CU’s excellent reputation.  We thank Ms. Honaker for helping us.

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D.A.

Gerst Is First - My situation was an odd one, with family members and realtor oddities, and she handled it like a pro from Dover. And i haven't even been to Dover.  Anyway, go with Jenn, because she is the best.

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Rockledge

Everything was handled very professionally. The process was explained in detail and the pre-qualifying process was easy and fast. Overall I rate the service as excellent!

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D.H.

Launch CU has serviced my bank accounts and mortgage for years. I have been very pleased with their services, loan rates, and employees, so much so, that I refinanced my mortgage with them. Jennifer Gerst was my Loan Specialist for the re-fi and made the process a breeze! She was a pleasure to work with.

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M.D.

Cony was absolutely amazing with working with me on the purchase of my first home. I was naturally very anxious about the whole process but Cony's calm demeanor, quick responses and constant communication along with her patience to constantly answer my questions and educate me throughout the process, made the entire experience seamless and enjoyable!

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L.E.

Tracy made buying a home a great experience me. She explained everything for me in detail, she always answered my calls or responded back to emails in a timely manner. She answered as my questions and informed me exactly what I needed to do to become a new home owner. Now I am, thanks to her hard work and dedication.

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A.P.

The entire process went smooth and flawless. Tracy did most of the legwork keeping us informed, step by step, of what needed to be done next. If I recollect correctly, it took less than a month until closing. Tracy is very knowledgeable and an excellent mortgage expecialist. If she doesn't know the answer of a question immediately, she will investigate and get back together with you. We definitely had a very pleasurable experience doing business with Tracy Mulligan and Launch Credit Union.

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M.T.

Enjoyed the whole Launch experience. Friendly home town atmosphere . Glad I made the decision to ReFi there . Seems Launch is a good alternative to the corporate banks . Enjoyed the customer service attention .

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L.P.

We really enjoyed working with Cony. She was knowledgeable of the process and very timely in providing us documentation or getting us requests for additional information. We liked the fact that she was able to be all business when it was needed to keep the process moving along, but very friendly when we all had a breather and could chat about stuff. She is customer oriented and made this sometimes very tough process a much easier process.

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J.H.

We were looking to refinance and contacted Launch CU to compare rates and closing costs. Jennifer provided all the information we needed to make a decision. She outlined what documents were required and a breakdown of the fees involved. It was an extremely smooth process and everything worked out with the refinance as expected, we closed on the date we requested. Jennifer did excellent work on preparing our loan for processing and kept us well informed along the way, answering any questions we had about the process irt our specific situation. Thanks Jennifer and LFCU, it's a pleasure working with you!

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John W.

This is one of the best credit cards I have ever gotten.  I love it.  The web account online works very good.  Never had a problem that the credit union couldn't fix.  Just want to say thanks for the chance of having a credit card worth having.

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Diana & Gil H.

Dawn helped us so much...made our IRA experience great.  She went way beyond helping us.  She did the whole transaction for us.  We thank you.  She is wonderful.

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Lynda M.

Thank you for all the helpful hints you send.  I appreciate them and your service!

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Dana F.

Shawn & Sharon were very helpful and friendly to us.  Also Sharon was very helpful with ideas on how to become debt-free.

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Derek V.

Due to layoff and surgery, I have had the most financially difficult years in a long time.  Sharon C. went out of her way, not only to help me with what I came in for, she provided compassion and understanding as well as counsel and perspective.  As a result of my time across her desk, I left there feeling much better about my situation.  Every now and then you run into someone who restores your faith in people.  Sharon did that for me.  I thank her for that.

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Craig M.

Always meeting my needs.

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Alfred B.

Exceeded my expectations.  I met with Sharon who not only showed me a way to get rid of a high interest loan, but also how to reduce my unsecured credit debt.  I can't express how much Sharon's personal interest meant to me.  She is great!  The staff here is the very best.

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Helen K.

Sharon has been wonderful for putting me on the road to credit rating improvement!

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Cindy K.

Best banking facility in Brevard County.  Best people!  So very friendly, courteous, awesome.  Every time I enter this facility, I leave happy and glad I stopped.

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Wanda C.

Sharon exceeded my expectations.  She allowed me to vent my frustrations about another account and competitor and then provided info I did not expect.

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Dave M.

Appreciate the quick service in getting my account from Lincoln Financial back here to my home account.  Best of all, I didn't even leave my chair here at the house, and you all saved me money in the process....(best part).   Appreciations all around!

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Ruth & Ann B.

Nikia was fantastic!  Excellent customer service, very personable.  She answered all questions and I'm impressed with her knowledge and professionalism.  Great experience!  Will recommend this credit union!

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Dionna R.

The Rockledge branch has great and friendly people that work there. There also always willing to help in any way they can!

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Elisa H.

Friendly and personal staff. Always ready and willing to help.

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Beth K.

I love the friendly, helpful staff! The wonderful teller was also a notary! She really helped me out!!! Love Launch! Been with you guys 18 years now!!! Cheryl at South Daytona branch is awesome as well.

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Abigail V.

I love the friendly employees of Launch and the convenience of banking on KSC property! I have been a loyal member for decades.

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Sherry D.

I have been banking with you all for 19 years! I love the personalized service that you receive. You're not a number, you are apart of a family there! I am so excited on the new changes that the credit union is making! 

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Amy T.

I love the personalized service and the all around happiness of your employees. It an awesome feeling to walk into a branch and feel like you have a relationship with the team there. They gave us a truck loan when no one else would so we could rebuild our credit. That was nearly four years ago and two vehicles later. Now my family and I will be buying our first home this year. I am forever grateful for their customer based approach!

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John T.

Love the convenient location at work (KSC-MFF)!

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Dwyla M.

We like the electronic deposit capability; just snap the front and back of a check and viola, when in a day or two your funds are available!

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Kimberly L.

We like the one on one attention you get. No matter how small your issue might be in the grand scheme of things the focus is the same as if it was a big concern - it feels like a small family bank but the services are large!

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Sharon R.

Friendly, prompt service.  Very thorough.  Love banking here!

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Jackquelyn N.

Launch always exceeds my expectations.  I am extremely happy with all services and the Rockledge branch.  Mrs. Sharon C. has made a big difference in my life, my credit and my well being.

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Josh M.

Most of my work is out of state, but I won't give up my credit union. The mobile check deposit is a Very useful feature!

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Lindsey C.

Teller, Tomeka is so wonderful every time I come through the drive thru. Angela is awesome and very friendly.

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James P.

Auto loans service is outstanding.

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Melinda G.

Launch is the best credit union. I'm truly thankful for the service provided to myself and my family at the Rockledge branch. I never experienced so much awesome service. I love it here.

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David H.

My credit card was compromised. The entire staff was great and made the experience less stressful.

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Michael M.

Debbie L. has helped me and is exceptionally knowledgeable, helpful, and makes me want to continue doing business with this bank.

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Elizebeth R.

Excellent customer service provided by Michelle in Titusville! Felt like I was working with a friend not just a financial institution.

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Lori P.

Moved from Cocoa Beach, back to Orlando for work. Will not change banking! Best place ever had! Customer service has always been #1! Thank you KSC/Launch! Keep up the great service!

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Shenell P.

Great bank, the best bank I have ever had.

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Gregory L.

Much better than any bank out there!

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Kathy W.

Awesome!!! Been with them for years!!!

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Maude H.

Awesome credit union.

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John A.

Every time I do banking here you all exceed my expectations.

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Maria F.

I love how this is community based and for the people.

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Mary T.

In today's busy business climate such care and concern are rare and refreshing.

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Don P.

I just wanted to say thanks to Mary Jane in the Melbourne branch for such an easy and quick refinance! It was truly a pleasure working with her as she stepped me through the entire process with no issues or complications. Appreciate the great work by everyone at Launch Credit Union.

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Don S.

A lot of people e-mail to complain, well this is not one. Connie took care of everything. I mean everything; she took the time to help me set up my online banking and explained how it worked. I didn't expect that. She made me feel very comfortable. Job well done!!!!!!!!!

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Fay J.

I had to let you know how efficient, knowledgeable, timely, kind and responsible Sherry was during the processing of our HELOC loan we applied for last week. Simply put, Sherry is THE most efficient loan person I have ever dealt with!!! Launch CU should be proud to have her on its staff.

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Kelly K.

Absolutely amazing experience.

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Ron S.

Cindy has gone above and beyond on getting my auto loans approved. She is indeed one of a kind in this Credit Union. Always cheerful and down to earth, she continuously goes the extra mile in treating members.

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Charles C.

Thanks for all of your help. You have made this one of the easiest financing experiences ever, especially with the convenience of e-signing. You, and the Credit Union, are doing things right.

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Victoria R.

Rose was extremely helpful and answered all questions knowledgeably. Thank you!

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Jamie W.

Dawn went out of her way to offer assistance in making my financial future much brighter. She is truly an example of how to deliver excellent customer care and provide someone with a better state of mind when it comes to their finances.

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Adrian R.

Ruby started my accounts and she was the best. She was truly outstanding, knowledgeable, efficient, and completed all requests quickly. Also, going through the drive thru is a great experience, as well as speaking with a loan officer.

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Linda M.

Great staff and services.

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Susan R.

I had about 19 issues I needed fixed, (2 or 3 actually) and Angel did THEM ALL! She is knowledgeable, friendly, patient, and courteous. I can't thank her enough! Customer satisfaction is off the chart.

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Kathleen W.

Beverly helped me begin to get my credit back on track and motivated me to get it done. She showed me that it is doable.

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#LaunchMyGoals

We know our members have financial goals, and that’s why we are here. It’s part of our Mission Statement. It’s part of why we exist. We hear stories from our members every day about how Launch has been able to help them reach their financial goals. Now, we want to hear from you! Share your Launch story via social media with #Launchmygoals for a chance to win a $100 Visa gift card. Thank you for letting Launch help you reach your goals! Be sure to tag us @launchfcu when you post.

Learn More
Visit any branch location to open your account. For questions call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard).
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