View Our List of Services-Launch Credit Union

Launch CU Has A Lot To Offer

It’s All About Convenience

Launch CU offers a range of digital services to keep you connected from almost anywhere and at any time. Our digital banking suite provides our members with easy to use, relevant products and services.

These options include:

Digital Banking
Audio Response System
Bill Pay
eStatements
Mobile Check Deposit

Meet Lucy! She Is Our Newest Team Member

Lucy can help when you have questions about Credit Union products and services. Because she is not in a secure setting, she is unable to answer questions regarding your personal accounts.

We are excited she joined the Launch team as our first chatbot and will work alongside our Live Chat agents to provide you with a great experience.

Launched in January 2022
Member facing Virtual Assistant to help you find answers to questions quickly while using the Live Chat feature on our website or in Digital Banking
Lucy is kind, intelligent, and inquisitive
Always open to feedback to better her performance

We're Just A Phone Call Away

Access your Launch CU accounts 24/7, call our Audio Response System.

To access our Audio Response System, call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), select option 1 and follow prompts to enter SSN and Pin Number.

When using our Audio Response System, the last four of your SSN will be your temporary PIN number. You will be asked to create a new PIN immediately. You CAN’T reset your PIN to the last 4 digits of your social security number.

Through Our Audio Response System You Can:

Make balance inquiries on your:
- Savings Account
- Checking Account
- Loans
- Certificates
- Credit Card
Transfer money between your accounts
Review your account history
And so much more

Pay Your Bills The Easy Way

No More Stamps Or Writing Out Checks.

Set up one time or recurring payments with your Launch CU checking account
Set up bill reminders
Set up e-bills
View bill history
Edit, add or delete payees as needed

Get set up today!

Limits

Billpay

·$7,000 per transaction per day
$15,000 per month

Pay a Person

$1,000 per transaction
$2,000 per day

For assistance with Bill Pay please contact 800-662-5257

Mon - Wed 9:00 a.m. - 5:00 p.m., Thurs - Fri 9:00 a.m. - 6:00 p.m.

Benefits of Using Bill Pay

As a reminder, benefits of using Bill Pay are:

Save time. With Bill Pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
Save money. Paying bills online saves on postage, envelopes, late fees, and checks. Start saving now!
Stay organized. Your payment history is stored in your online account, so you will not have to sort through paper receipts or visit multiple websites to access past transactions.
Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up automated recurring payments.
Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That is good news for you and the environment.

Save A Tree, Protect Your Identity

Why are eStatements a better alternative?

They won’t get lost in the mail
They can’t be stolen from your mailbox
They are stored easily and securely online
You can view them several days earlier than mailed statements
Only print them if you need them, so you’ll save trees!
They’re free

How To Enroll In eStatements

Mobile Device:

From App Home Screen, select "More" in the bottom right hand corner.
Select the "Accounts" dropdown
From the accounts dropdown, select "eStatements"
From the eStatements page, select "Statements"
From the "Subscription Settings" page, select "Subscribe" in the top right corner.
Read the Subscription Disclosure. Once read, select "I Agree"
Confirm PDF Access by selecting the blue "Open PDF" text.
Copy the 5 character code from the window, and paste the code into the text box.
A "Subscribe" button will appear in the top right corner, click the "Subscribe" button to complete.

Desktop:

From Dashboard, select the “Accounts” dropdown, then select eStatements.
On the eStatements page, select the orange “Subscribe” button.
Read the “Subscription Disclosure”. Once read, select “I Agree”.
Confirm PDF Access by selecting the blue “Open PDF” text.
Copy the 5 character code from the window, and paste the code into the text box.
Select “Subscribe”.

If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download Adobe Reader for free.

Make Mobile Check Deposits Right From Your Phone

Allows you to remotely deposit your checks without having to visit a branch or ATM
Snap a photo of the check(s) you want to deposit with your smartphone
Fill in dollar amount and account, then click “Make a Deposit.”

Process:

For your protection, we have updated the check endorsement instructions for making deposits through our mobile app. When you make mobile deposits, please follow these steps:

Select the account to use for your deposit.
Enter the amount.
Sign the back of your check and write, “For Mobile Deposit only at Launch CU” below your signature.
Take a photo of the front and back of your endorsed check.
Submit your deposit
Please keep your check for 30 days after depositing

Limits:

·$5,000 per day
$5,000 per week
$10,000 per month

Tips:

Photo must be taken in a well-lit room.
Photo must be taken on a flat surface.
Photo must be taken on a neutral background. Example: no verbiage or graphics around or behind the item.
Brightness on phone needs to be turned up (from settings).
Endorsement needs to be as follows in the designated endorsement area: member signature FIRST then BELOW the signature “For mobile deposit only at Launch CU".
Penmanship needs to be clear and legible.
Check needs to be in good condition. Example: Flat with no folds, waves or tears.
Photo needs to be of good quality. Example: the item needs to be lined up in rectangle and must be in focus
If you receive an error please look at these three things:
· Limits

· Endorsement Clarity

· Lighting in the room

Refer to the Digital Banking User Guide for information on viewing the status of a deposit and the history of a deposit.

Get Your Finances On The Right Track

If you have purchased Quicken™, you will be able to use it here. If not, click HERE to view the various versions of Quicken™ that you can purchase online.

Please note Launch CU interfaces with Quicken™, but does not provide technical support.

Quicken™ System Upgrade Instructions

As Launch CU completes system upgrades, you may need to modify your Quicken settings to ensure for a smooth transition of your data. Please reference the below instructions, based on your device.

Quicken Web Connect

1. Disconnect online banking connection for accounts connected to financial institution that is requesting this change.

a. Select Banking from the left column.

b. Click on the account you would like to disconnect, then click the Pencil Icon on the corner of that account box.

c. Click Edit Account Info.

d. Check the box next to Disconnect this Account on Save.

e. Click Save and Close.

f. Repeat steps for any additional accounts that apply.

2. Reconnect online banking connection for accounts that apply.

a. Download a Web Connect file (.qbo or .qfx) from your financial institution’s online banking site.

b. In QuickBooks Online, choose Banking from the left column.

c. Click File Upload in the upper-right side of the screen and use the upload dialog to locate the Web Connect file you downloaded in step a.

d. Choose the appropriate account from the drop-down menu under QuickBooks Account and then click Next.

Important: Do NOT choose “+Add New” in the drop-down menu unless you intend to add a new account to QuickBooks Online.

e. When the import is finished, click Let's go!

f. Review the For Review tab on the Banking page to view what was downloaded.

g. Click Next, and then click Done.

h. Repeat this step for each account that you have connected to this institution.

If you ever have questions about any of our products or services, give us a call at 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard) or come visit us at any one of our convenient branch offices.

Digital Services