No More Stamps Or Writing Out Checks.
- Set up one time or recurring payments with your Launch CU checking account
- Set up bill reminders
- Set up e-bills
- View bill history
- Edit, add or delete payees as needed
Digital Services
Launch CU Has A Lot To Offer
It’s All About Convenience
Launch CU offers a range of digital services to keep you connected from almost anywhere and at any time. Our digital banking suite provides our members with easy to use, relevant products and services.
These options include:
Check out our full suite of convenient services:
Pay Your Bills The Easy Way
Introducing Card Swap
CardSwap is the one place to update your payment information for anywhere you pay—shopping sites, streaming services, online subscriptions, and more. All with one tap. No more worries about your autopay updates.
Features and Benefits
- Take the hassle out of manual card updates
- The most annoying part of getting a new or replacement debit or credit card is having to update your payment information on sites like Hulu, Amazon, Spotify, etc. With CardSwap, you can update your payment information all at once, all in one place, from anywhere
- One step and your done
- Once you’ve added your new card, you can update all your payment information simultaneously with a single tap
- 60+ Participating merchants
- CardSwap lets you update payment information for more than 60 popular sites and services—including iTunes, Target, Starbucks, Uber, Walmart, Hulu, Amazon, Venmo, Airbnb, Spotify, and more
- Simple and Free
- If you’ve got a Launch CU debit or credit card and use Digital Banking, CardSwap is free and easy to start using
Setting up CardSwap
Getting started with CardSwap is simple. Log in to Digital Banking and click on “Services” in the left-hand menu. Then click on “CardSwap” and follow these steps:
- Click the “Get Started” button.
- Select the vendors you want associated with your Launch CU card and select “Next Step”.
- Enter your log-in information for the first vendor as prompted and select “Link Account”. You may be asked for a security verification code.
- Enter the Launch CU debit or credit card you want associated with that vendor. You will have the option to add additional Launch CU cards as you enter your login credentials for the additional vendors.
- Enter your credentials for the next vendor.
- From the drop down, select the initial card you entered or “Add New Card” to enter a different Launch CU card you would like associated with that vendor.
The system will verify and update your payment information with the vendors automatically. You only have to enter vendor log-in information for the initial setup. Once you’ve set up a vendor, CardSwap will always remember it, unless you change your username or password.
Card Swap Frequently Asked Questions
1. How do I get access to CardSwap?
You can access CardSwap under “Services” in the left-hand menu once you are logged into your Digital Banking account.
2. Is CardSwap available through the mobile banking app?
Yes, CardSwap can be accessed on your mobile app or desktop.
3. Is there a fee associated with CardSwap?
CardSwap is a free feature offered through Launch CU’s Digital Banking.
4. How do I enroll in CardSwap?
Enrolling in CardSwap is simple.
- Log into Digital Banking and click on “Services” in the left-hand menu. Then click on “CardSwap”
- Select the vendors you want associated with your Launch card and select “Next Step”.
- Enter your log-in information for the first vendor as prompted and select “Link Account”. You may be asked for a security verification code.
- Enter the Launch debit or credit card you want associated with that vendor. You will have the option to add additional Launch cards as you enter your login credentials for the additional vendors.
- Enter your credentials for the next vendor.
- From the drop down, select the initial card you entered or “Add New Card” to enter a different Launch card you would like associated with that vendor. The system will verify and update your payment information with the vendors automatically. You only have to enter vendor log-in information for the initial setup. Once you’ve set up a vendor, CardSwap will always remember it, unless you change your username or password.
5. What vendors/services are available within CardSwap?
CardSwap currently partners with more than 60 vendors/services.
6. 6. How do I “swap” my card in CardSwap?
Swapping your card is quick, easy and painless.
- Verify the vendors for which you want to update your card information.
- Select a different card already loaded in CardSwap or “Add New Card” from the payment method dropdown and click “Verify.” If you add any vendors that were not previously attached to your card in CardSwap or if you changed your log-in details for current vendors, you will need to input your log-in credentials for those vendors.
7. Are Launch debit and credit cards the only ones I can use in CardSwap?
Yes, CardSwap will only accept Launch personal debit or credit cards.
8. After I entered my card information, it said to please correct the errors and try again. I’m not sure what the errors were.
If you receive this message, an invalid expiration date, CVV code or zip code were entered and you will need to re-enter your card information.
9. What if I can’t remember my username or password for the vendor(s) I want to add in CardSwap?
If you are unable to remember the username or password for one or more of the vendors you are adding in CardSwap for the first time, you will need to visit the vendor’s site directly and follow the instructions for retrieving login information. Once you have the information, you can try adding the vendor again in CardSwap. If the vendor(s) has already been added to CardSwap and you are just trying to swap the card that is attached in CardSwap, you will not need your login information unless it changed since you first added the service. CardSwap stores the login information for each of the vendors you add so that you do not have to enter the information each time you use CardSwap.
10. I received an error message saying that my account with the vendor I was adding was not active or setup, but I have an online account with them.
There are some vendors, such as Netflix, with which you may have an online account but do not currently have an active membership or subscription. Since there is no membership or subscription for that vendor, there is no automatic payment associated. In order to add the vendor to CardSwap, you will need to login to your online account with that vendor and sign up for a membership or subscription. You can then select “Try again” in CardSwap to add the vendor.
11. While adding vendors, I received a message that I needed to accept the terms and conditions on my account.
Some vendors require you to accept terms and conditions before you can add them to CardSwap. You will need to log into your account with that vendor and accept their terms and conditions then go back to CardSwap and select “Try again.”
12. I received a notice that I need to set up account security before I could add one or more vendors.
Some vendors that you have an account with may require you to set up account security like a security question and answer in order for CardSwap to access payment information. You will need to login to your account with that vendor to set up the necessary account security and then select “Try again” in CardSwap. Depending on the requirements from the vendor, you may need to re-enter your login information within CardSwap.
13. A message appeared stating that my account was locked when I was trying to add a vendor.
If your account with the vendor is locked for any reason, CardSwap cannot login to the platform to perform a card swap. You will need to contact the vendor directly to unlock the account then select “Try again” in CardSwap. If you had to make a change to your username or password, you will likely need to re-enter your login information in CardSwap.
14. Why is CardSwap telling me that I need to reset my account password for a vendor I am trying to add?
Occasionally, some vendors will require you to reset your password before allowing CardSwap to access payment information. You will need to log into your account on the vendor’s site in order to reset your password. Once the password is reset, select “Try again” in CardSwap and enter the new login information.
15. Why am I being asked to verify personal information for a vendor that I am adding?
Some of the vendors in CardSwap require you to log into your account directly with them and verify your personal information prior to allowing CardSwap access to your payment information. Once you verify your personal information on the vendor’s site, select “Try again” in CardSwap.
16. I have accounts with several of the vendors in CardSwap but all are billed through a thirdparty site. Can I still add them to CardSwap?
Many vendors can be billed through third-party billers such as iTunes. You will not need to add each of the vendors in CardSwap; you will only need to add the third-party vendor through which they are all billed, such as iTunes.
17. Why am I being asked to activate my account with a vendor to use online payments?
Some vendors require you to sign up or authorize online payments. You will need to log into your account through that vendor in order to activate online payments. Once that is complete, you can go back to CardSwap and select “Try again.”
18. I tried adding a vendor but it said I did not have an account or no account was located for that vendor.
Accounts must already be established directly with the vendor before adding them in CardSwap. If you already have an account, please verify your login credentials and try again. If you do not have an account with the vendor but would like one, please go directly to the vendor’s site to create an account. Once the account is created, you may add it in CardSwap.
19. When I added iTunes to CardSwap, I received a message on my device that my iTunes account was being accessed in Virginia. Is this legitimate?
Virginia is where the iTunes servers are located so you must allow iTunes to be accessed in Virginia in order to perform a card swap. Once you allow access, you will need to request that the swap be performed again. During the second authentication attempt, you may be asked to enter a security code, which will be received via email or SMS from iTunes.
20. Why am I being asked to enter a security code?
Vendors such as Amazon, Uber, AirBnB, Venmo and iTunes may require you to enter a security code that will be sent via email or SMS directly from that vendor.
Introducing A Convenient Way To Pay Bills
Direct Pay offers an easy and convenient interface that presents real-time payments and balances. Direct Pay provides Launch CU members with a single, elegant view of all of their bills, making it easy to track recently paid bills and upcoming bill due dates. Direct Pay comes equipped with all of the modern features online users have come to expect including push notifications, insights on spending, and real-time payments. Best of all, Direct Pay allows members to use their Launch CU debit card (or account number) to pay their bills.
How To Get Started With Direct Pay
Direct Pay is easy to set up within Digital Banking. All you have to do to get started with Direct Pay is search and select a company and follow the prompts for entering the online credentials for the merchant that you wish to pay. Direct Pay will sync the account with Launch CU in minutes.
Direct Pay Frequently Asked Questions
1. How Do I Access Direct Pay?
You can access Direct Pay from the main menu in Digital Banking under the “Transactions” tab.
2. What Are Some Of The Benefits Of Direct Pay?
Direct Pay presents real-time updates of balances and payments(s) (this week, next week, next month; bills due, and bills paid). Direct Pay also syncs and verifies provider-specific account numbers using customer-provided login credentials within 30 seconds.
3. What Does Syncing Mean?
Syncing means that your bill information wasn’t readily available. It may take up to 24 hours for a provider to sync. For most providers, it happens within a minute.
4. What If I Don’t See A Certain Provider?
If you don’t see the provider you want to add to your account, select “search.” Type in the provider you would like added and select, “search.” Direct Pay will review your search, and if it qualifies, it will add the provider and notify you via email.
5. How Long Does It Take For Digital Banking To Add A Provider?
It takes about 24 hours for Digital Banking to add a requested provider. You will receive a notification once the provider is added. be sure you have bill notifications turned on so you can be alerted when the provided is added.
6. What Happens If Takes More Than 24 Hours?
If it does take longer than 24 hours please email us via a secure message.
7. Can I Pay Individuals With Direct Pay?
With Direct Pay, you can only pay companies and providers, not individuals.
8. Can I Link Any Debit Card or Checking Account?
Direct Pay users can only link their Launch CU Debit Card(s) and Launch CU Checking Account(s).
9. How Do I Add A Bill?
To add a bill:
- Go to “add a bill.”
- Search for the provider you wish to add in the search box.
- Select the provider.
- Enter your login credentials.
- Select “verify.”
10. How Do I Remove A Bill?
To remove a bill:
- Select the bill you would like to remove.
- Go to “settings” then select “unlink.”
11. Can I Change My Auto Payment Schedule?
You can change your auto payment schedule at any time. To change an auto payment schedule:
- Select the bill you want to change.
- Go to “settings” and then “payment schedule.”
- You can then choose to have your bill automatically paid ten days before the due date, five days before the due date, the day before the due date, on the due date, or when the bill is issued.
12. Is There A Default Auto Pay Setting?
If you have your bill on auto pay, the default payment setting is the day before the due date.
13. Can I Schedule An Immediate Payment?
To schedule an immediate payment:
- Select the bill you want to pay.
- Choose a payment method.
- Click “pay now.”
14. How Do I Schedule A Payment In Advance?
To schedule a payment in advance:
- Select the bill you want to pay.
- Choose a payment method.
- Click “schedule.
- Select your desired payment date.
15. How Long Will A Payment Take To Post?
Payments may be debited immediately or they may take 1 to 3 days to post to your account depending on the provider and payment method used to pay the bill. There may also be delays on weekends and holidays.
16. When Do Bills Get Paid?
Your bill will be paid by the end of the day on your desired payment date. However, in some cases it may take up to 24 hours for the bill to be paid based on the merchant.
17. Can I Pay More Than The Bill Amount?
You are not able to pay more than the due amount.
18. Can I Make A Partial Payment?
Direct Pay does not allow for partial payments on bills.
19. Can I Cancel A Payment?
Once your bill is “processing” you cannot cancel the payment.
20. What Happens If My Bill Wasn’t Paid?
If your bill wasn’t paid, check to make sure you do not have a message on the bill stating that your attention is required. The “attention required” message could be in place because of a declined payment, a problem with your login credentials, or a problem accessing your bill to make a payment.
21. What Area Code Can I Expect From Direct Pay?
Correspondence from Direct Pay will be received from a 512 area code.
Save A Tree, Protect Your Identity
Why are eStatements a better alternative?
- They won’t get lost in the mail
- They can’t be stolen from your mailbox
- They are stored easily and securely online for 24 months
- You can view them several days earlier than mailed statements
- Only print them if you need them, so you’ll save trees!
- They’re free
How To Enroll In eStatements
When you sign into Digital Banking for the first time, you will have the option to enroll in eStatements. If you decline to enroll during the account creation process, you will be able to enroll in eStatements at any time during a future session. To enroll in eStatements follow the below instructions.
- Login to Digital Banking.
- Click on Services.
- Click on Statement Delivery Preference.
- Click the button “Get Code” to receive a 4-digit code. Put code into “Verify” box. Hit “Verify”. You will see a screen that says “PDF verification Success.” Hit the “close” button.
- On the Statement Delivery Preferences screen, click the drop down box to select statement delivery preference. Type in your delivery email address. Accept the Electronic Statement disclosure. Hit submit. You must have a valid and up-to-date email address to enroll in e-Statements.
- If you have an additional email you want to have your statements sent to, enter that email address in the “Alternate Email Address” field.
If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download Adobe Reader for free. Click here for E-Statement Frequently Asked Questions
Get Your Finances On The Right Track
If you have purchased Quicken™, you will be able to use it here. If not, click HERE to view the various versions of Quicken™ that you can purchase online.
Please note Launch CU interfaces with Quicken™, but does not provide technical support.
Quicken™ System Upgrade Instructions
As Launch CU completes system upgrades, you may need to modify your Quicken settings to ensure for a smooth transition of your data. Please reference the below instructions, based on your device.
We’re Just A Phone Call Away
Access your Launch CU accounts 24/7, call our Audio Response System. To access our Audio Response System, call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), select option 1 and follow prompts to enter SSN and Pin Number. When using our Audio Response System, the last four of your SSN will be your temporary PIN number. You will be asked to create a new PIN immediately. You CAN’T reset your PIN to the last 4 digits of your social security number.
Through Our Audio Response System You Can:
- Make balance inquiries on your:
- Savings Account
- Checking Account
- Loans
- Certificates
- Credit Card
- Transfer money between your accounts
- Review your account history
- And so much more
Visit our Privacy and Disclosures Page to view our agreements and disclosures for P2P, MoneyDesktop, Mobile Check Deposit, and E-Sign.
If you ever have questions about any of our products or services, give us a call at 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard) or come visit us at any one of our convenient branch offices.