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Digital Services

Launch CU Has A Lot To Offer

It’s All About Convenience

Launch CU offers a range of digital services to keep you connected from almost anywhere and at any time. Our digital banking suite provides our members with easy to use, relevant products and services.

These options include:

'Lucy' Logo

Meet Lucy! She Is Our Newest Team Member

Lucy can help when you have questions about Credit Union products and services. Because she is not in a secure setting, she is unable to answer questions regarding your personal accounts.

We are excited she joined the Launch team as our first chatbot and will work alongside our Live Chat agents to provide you with a great experience.

  • Launched in January 2022
  • Member facing Virtual Assistant to help you find answers to questions quickly while using the Live Chat feature on our website or in Digital Banking
  • Lucy is kind, intelligent, and inquisitive
  • Always open to feedback to better her performance

We're Just A Phone Call Away

Access your Launch CU accounts 24/7, call our Audio Response System.

To access our Audio Response System, call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), select option 1 and follow prompts to enter SSN and Pin Number.

When using our Audio Response System, the last four of your SSN will be your temporary PIN number. You will be asked to create a new PIN immediately. You CAN’T reset your PIN to the last 4 digits of your social security number.

 

Through Our Audio Response System You Can:

  • Make balance inquiries on your:
    • Savings Account
    • Checking Account
    • Loans
    • Certificates
    • Credit Card
  • Transfer money between your accounts
  • Review your account history
  • And so much more

Visit our Privacy and Disclosures Page to view our agreements and disclosures for P2P, MoneyDesktop, Mobile Check Deposit, and E-Sign.

If you ever have questions about any of our products or services, give us a call at 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard) or come visit us at any one of our convenient branch offices.

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