Digital Banking

If you are an existing digital banking user, but are logging in for the first time since the upgrade, complete the following steps:

1. Enter your current digital banking Username and password. Click Login.

2. Create a new password.

3. Read the disclosure. Click accept.

4. Verify your identity. Click continue.

5. Select a delivery method to receive your temp password,

6. Click “Log in” button.

7. Enter in Username and temporary password that was just sent to you.

• Create a new password. Criteria: Minimum length 8, must include a number, a non-alphanumeric, and Lowercase letter.

8. Welcome to your new digital banking experience!

To keep your username and password secure, we have specific requirements for each.

If you have an account with us, but are new to digital banking, it is easy to get started

1.Click on Digital Banking Login to Register.

2.Agree to the Disclosure.

3.Enter the requested Personal Information, which matches the information on your account.

4.Choose Username and check that it is available

5.Select your method for code delivery

6.Create new password

7.Verify contact information

Yes. Your current username is still valid on the new system. If you’ve forgotten your username, click the “Forgot Username?” link on our home page.

Yes, as long as your current password meets the system requirements.

If the biometric security (fingerprint scan or facial recognition) on your mobile device is currently activated, you’ll be prompted with set up instructions.

To activate the ability to receive mobile alerts navigate to Setting and Contact tab, click on the edit pencil next to mobile number, click the box next to “I would like to receive SMS text messages to this number”. A temporary code to confirm your mobile number will be sent, in addition to a second code to confirm you accept SMS texts.

All of your current account information will transfer over securely to the new system. If you log in on a desktop, you’ll immediately notice a change to the dashboard layout, which gives you a convenient, overview of your accounts.

The biggest and best difference is our new services that offer a suite of user-friendly tools for doing everything from everyday banking to achieving long-term financial goals.

Yes, you are able to change your username and password by navigating to Settings.

Yes. Any accounts you have set up to transfer to/from other Financial Institutions that are currently established on your account will carry over to the new platform.

However, if you are utilizing the Personal Financial Management tools, you will need to re-enter the account information to gain a more holistic view of your finances (balances/transactions).

Loan payment amounts will show in the Classic Transfer screen or the Account Details tab within your loan account.

Under the Accounts Details tab of your savings or checking accounts.

Yes, as long as there is not a change to the Merchant’s information, the new platform will recognize the transition and categorize it as you have designated previously.

Up to 18 months of transactions will be available.

Up to 18 months of check images will be available for checks written from your account.

Yes. In your Accounts, simply select the download icon        in the side bar pop out, select the download format: CSV, OFX, QFX, QBO. 

Yes, hiding an account from the Dashboard will not affect your ability to transfer to and from the account. If you hide your account in the Account widget, you can gain visibility again by navigating to the Settings and making the appropriate modification.

Yes. All your current payee/payment information will carry over. Please review your bill pay settings, just to be sure everything is correct.

No, existing payees and scheduled payments will appear in the new platform.

Yes, this will trigger a MFA code to be sent to you. 

No, any recurring transfers will be converted to the new digital banking platform.

Yes, you can edit the amount and the memo, but the transfer will need to be canceled if you wish to set up a new frequency and/or date.

2-3 business days.

An eBill (electronic bill) is an electronic version of a paper bill that you can view and pay via the Bill Pay widget in the Transfer & Pay bucket. The eBills are only compatible with companies that have been designated as an eBill provider (ex: Verizon Wireless, Discover and Home Depot).

This error is occurring due to the entry in the memo field. You may be using too many characters (Max = 25), or you may be using special characters that are not allowed.

The main transaction category cannot be changed; however, you will be able to customize sub-categories when using a desktop computer or tablet.

All of our debit and credit cards are eligible for this feature.

Within minutes, you'll see the card appear locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account.

Once your card is unlocked, you may resume transactions and payments.

No, the card will show up in the mobile wallet, but authorizations will be declined.

Once you register your card and select your notification preference, all card transaction alerts will be sent to you in real time.

Yes. To receive a check order once a year for free, users over 65 must make this request with a Launch representative. 

Yes. If you currently have Overdraft Transfer set up those funds will be utilized first. If there are no funds available or if Overdraft Transfer is not currently set up, then Courtesy Pay will be utilized if you have opted in for it.

Besides a new design and a friendly user experience, we hope you enjoy the new features of card controls, Zelle, savings goals, Snapshot on a mobile device, and more.

Select Deposit Checks, the account you wish to deposit to enter the amount of your check and sign the back of your check and print, “For mobile deposit only at Launch CU”. You will then be prompted to take a photo of the front and back of your endorsed check with your mobile device. Be sure to capture a clear picture with all 4 corners of the check in your mobile device’s camera screen. Then submit your deposit. 

Yes. In your Account, click the download icon and choose the download format: CSV, OFX, OFX, QBO. 

Yes, you must use your own computer or device to accept electronic disclosures. Banking regulations state that you must demonstrate the capability to receive electronic disclosures.

Ensure the login information is correct for the bank that you are attempting to link. If your login information is correct, and you are still having an issue and/or if you notice an alert icon or the “Balance as of…” date is old, you will need to manually refresh the data. 

• For mobile users, navigate to Settings, select the account that needs to be synced, and then “update login”
• For desktop or tablet users, navigate to Settings under the profile dropdown, select the account that needs to be synced, and the refresh icon.
• Note: You will be required to reenter the login credentials to initiate the refresh

Daily. Please note, some accounts will not automatically refresh if the other financial institution requires multi factor authentication (for example security questions). If they use multifactor authentication, this will require you to refresh your credentials by navigating to Settings, and clicking on the aggregate account you would like to be updated. 

Adding external accounts will give you a holistic view of your personal finances.  Using the Financial Wellness will allow you to have a full view of your spending by category. You can use the filter option to look at specific categories or time frames across your accounts. 

The Message Center allows you to send secure messages to us. A designated representative will reply within one business days.

Digital Banking supports the last two versions of the browsers listed below:

• Google Chrome: Latest two versions
• Firefox: Latest two versions
• Microsoft Edge: Latest two versions
• Safari: Last two major versions
• IOS: Last two major versions
• Android: v8.0 and higher

Please note, Internet Explorer 11 does not support digital banking and standards that are implemented in newer browsers.

Most alerts will be sent out to members in batches, those take place four times a day.  Some alerts will be sent out in real-time.

Yes, alerts can now be sent via mobile SMS, email, or push notification to the application on a mobile device. Go to the More menu option, select Tools, then select Alerts & Notifications.

You can turn off these alerts by navigating to Alerts & Notifications and clicking the alert you are wanting to manage. Simply slide to turn the alert off and click save. Since your alerts are customizable based upon the alert type, you will need to manage or turn off each alert that you do not want to receive.

Quick Apply allows you to Apply for a Loan or to add a share to your account. The available shares include - Money Market, Holiday Accounts, Additional savings, and Checking.

Account to account, account to loan, and member to member are immediate. Setting up an external account for ACH transfers require a micro deposit verification process and therefore is not immediate. Additionally, transfers set up for an existing external account would still require a 2–3-day window for the transfer to make it to its final destination.

This is not an issue. This is just a way to track schedule transfers that were converted from the previous system. You are able to delete or change this memo if you prefer.  

Linking Accounts M2M (Launch Account to Launch Account)

Create a one-time or permanent link to another member’s account to make one-time and recurring transfers to that account. You have the option to link to another member’s account using their account number, last name, account type, share or loan ID associated with that account number.  To use this feature, use the “+ Add an account to make a transfer” option on the Classic Transfer tab.

How is the person (another Launch member) I am sending money to be notified? 

An email notification will be sent. 

MFA code is required when:

• A user attempts to add a Member to Member or linked account where the users doesn’t have ownership
• A user attempts to add an ACH (External) account
• A user attempts to add a Bill Pay payee (new payee)
• A user attempts to add a P2P payee
• Security setting/changes
• Alerts & Notifications